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Frequently
Asked Questions |
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| Where
does your drugs come from? |
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We
get our drugs from Canada. Why Canada? Because
Canadian medications (brand names and generic) are held
to exceptionally high manufacturing and quality
standards. Just like the US they have a very
stringent drug approval system.
Many
of the medications available in Canada are the identical
as those sold in the US and other industrialized
nations, although they may look different or have a
different name. We will NOT send you any
medication that does not have an approved version in the
country where you live.
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| What
are generic drugs? |
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| When a
company invents a drug, the name they give it is called
the Brand Name. That company has exclusive rights
to make that drug for a certain number of years
(approximately 10 years in the US and 5-7 years in
Canada).
After that time period,
other companies are allowed to make the same drug. These
drugs are called Generics. They are IDENTICAL to
the Brand Name drugs in terms of active ingredients.
The generic pills may look different (because they are
made by a different company) but inside has exactly the
same active ingredient which works in exactly the same
way.
The only difference
between brand name drugs and generic drugs is that
generics are always less expensive.
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| Who
makes the Canadian generic drugs and are they safe? |
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| Canadian
drugs are made by many well respected companies which
include Apotex, Novopharm, RatioPharm, GenPharm, Taro
and PharmaScience.
The Canadian generics
are just as safe and effective as US generics. And just like
the FDA in the US, Canada has a government agency that
tightly monitors the safety and quality of all drugs
sold in Canada.
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| Why
can I buy a generic version from Canada that is not
available where I live? |
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| Due to the
differences in patent laws, Canada can produces generic
versions of brand name drugs that are not yet available in
other countries. These versions are usually offered to
you at substantial savings over its brand name
counterpart.
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| Do
I need a prescription? |
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| YES.
Just like your local pharmacy, for prescription drugs, a
valid prescription is required from a licensed physician
able to practice medicine and prescribe medications in
the place where you live.
Of course, NO
prescription is needed for non-prescription
(Over-The-Counter) drugs.
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| Can
I transfer a prescription from my local pharmacy? |
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| Unfortunately,
we can NOT transfer prescriptions from other pharmacies.
In order for us to fill your prescription, you must fax
to us a copy of your ORIGINAL
prescription from your doctor.
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| What
is the maximum amount of medication I can purchase? |
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| We can only
supply as much medication as your physician prescribes
for you UP TO a maximum of three (3) months at a time.
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| What
if you don’t carry what I am looking for? |
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| Can't find
what you're looking for? Email us at info@DrugsToGo.NET
and a Customer Service Representative will get
back to you within 24 hours by email or phone.
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| Why
do you not sell all drugs? |
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We will NOT
handle habit forming or controlled/narcotic drugs. It is
against the law to sell narcotic or controlled substances via
mail order.
Some other drugs have been generic for such a long time that
they are also relatively inexpensive in other countries. We recognizes that those drugs would be
more expensive to buy from us than at home, so we do
not offer them for sale.
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| Will
you accept my Insurance? |
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| NO. At
this time, we cannot process insurance claims.
However, we will provide you with a detailed list of
purchases and receipts so you can make a direct claim
from your insurer.
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| Why
do I have to fill out a health profile form? |
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| By law, in
order for us to fill your prescription, your original prescription must be re-written by a Canadian
Physician. Our pharmacists
and physicians, particularly since they can’t see you in
person, use the information provided to re-assess your
prescription. In some cases, they may
even contact your local physician. All this is necessary
to ensure your safety from any potential drug
interactions.
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| Do
I need to fill out these forms EVERY time I place an
order? |
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| NO.
You ONLY need to fill out these forms ONCE.
If
you are an existing patient who wants to fill additional
prescriptions, you do NOT need to fill out these forms
again. Simply fax or mail
your prescriptions to us and we will process it.
Please make sure your NAME
and PHONE NUMBER is clearly printed some where on
the fax in case we need to call your for any reason.
It is also IMPORTANT
that you notify
us if there has been a change in your medical condition
and/or medications.
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| What
about Refills? |
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If
you are an existing patient who wants to refill a
prescription that we have on file for you, simply go to
the Refills
Page and place your order there.
As a reminder, we are
sending these drugs to you from Canada so please allow
up to 21 days for delivery.
Again, it is IMPORTANT
that you notify
us if there has been a change in your medical condition
and/or medications.
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| Will
my information be sold to any other company? |
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| NO. Never!!
All information provided to us will be held in strict
confidence.
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| How
long will it take to process my order? |
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| Please allow
3 business days from the time we receive your
prescription to have your order processed. One of
our pharmacists will contact you or your doctor if
additional information is required.
Once shipped,
your medications should arrive in 2 to 3 weeks.
However, shipments may take longer if detained by
customs and/or FDA.
If you require your medication
more quickly please purchase them locally and plan your
future purchases from us with greater lead time.
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| How
do I pay for my medication order? |
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We accept
payments by Visa or MasterCard. Your invoice will
be in Canadian dollars whereas your credit card
statement will be in US dollars. If you leave your
credit
card information blank, we will contact you by phone for
that information. So please make sure your phone number is
on the order.
We also accept Cashier's Checks, Money Orders and
Personal Checks via E-Check as well. (see our Order
Form for more details)
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| I
have another question? |
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| If you have
any other questions contact us at: info@DrugsToGo.NET
A
Customer Service Representative will get back to
you within 24 hours by e-mail or phone.
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